Welcome


Floral Flames is a small and local family business (reg.no. UTR 9500269654).
We make indoor candles, wax lanterns, and wax decorations. We also provide distance and online selling for these products, with possible repair services for accidental damages or damages caused by not following given instructions.

We are a ‘Mother & Daughter’ team.
My name is Kat Bujak, I am the founder and owner of ‘Floral Flames’ Art Candles & Lanterns.
My daughter’s name is Karolina, she is a student at an Art’s University, and the editor of Floral Flames.

In these Terms & Conditions (T&C): ‘we’, ‘our’ and ‘us’ refers to ‘Floral Flames’ and ‘you’, ‘your’, ‘customer’ refers to the person using our site to buy handmade goods from us;
‘our site’ refers to:

If you don’t understand something from the Terms & Conditions and want to talk to us to clear any doubts, please contact us by email: enquiry@floralflames.co.uk, telephone: 07476 003 261
(Tue-Sat 9am-6pm) or by FB messenger (we will respond as fast as it is possible).

Please carefully read the following Terms & Conditions before you buy anything on our site,
and double check that the products contain everything that you want and nothing that you are not willing to agree to.
A personal copy of the Terms and Conditions can be sent to you if you directly message us and request one.

We have the right to amend our Terms and Conditions. If you subscribe to our newsletter you will receive an email with all the updates and more. You have the right to disagree with the said amendments, unsubscribe to the newsletter, cancel any purchases and/or delete your account.

TERMS AND CONDITIONS

GENERAL

If you buy goods on our sites, you agree to be legally bound by these T&C’s and any documents referred to in them.
You may only buy goods from our sites for non-business reasons.

The T&C are only available in English. No other languages will apply to the T&C’s.

We don’t accept any form of anti-social behaviour on our sites.
All use of our website must be lawful and not injurious to any third party.
All offensive, insulting, and rude comments (incl. racist, sexist, and homophobic slurs) will be reported and removed from our sites, and profiles will be blocked.

Actions that are not permitted on our sites:
-breaking into user accounts or using malware against our site;
-posting any links, to other sites for example, in your comments or feedback, posting any kind of pictures without our permission;
-copying any of the content or images contained within our web pages for commercial purposes without our written consent;
-copying, editing, changing, and removing watermarks from our pictures or disseminate under a different brand than Floral Flames;


You must also not use our website in any way that undermines the credibility of the Floral Flames or harms it in any way.

If you are not sure what actions are allowed (except purchasing items, reading articles, making comments, giving feedback, or adding likes/dislikes etc) on posts, please ask or take no action.

PRODUCT INFORMATION

We make indoor candles, wax lanterns, and wax decorations.

These products are 100% handmade and some of them are made with:

  • 85% high quality paraffin wax, with the oil content of 0.5% or less (some products up to 1%),
    and 15% of stearic acid;
  • or 100% high quality paraffin wax (oil content 0.5%);
  • or 100% of soy wax;
  • and best quality WEDO wicks certified according to EN ISO 9001:2008 (candles)

Due to the use of different monitors and light effects, the actual colour of the item might be slightly different from the colour seen on the picture.
Because of the nature of handmade goods, the given size is approximate and may vary 1-1.5 cm. Each product must be used accordingly to its purpose and to the warning label attached to every product.

The time of burning is the specified ‘maximum time of a single burning (candles)’ written on the warning label, provided with every purchase.

You can check out all the warning labels here, if happened to misplace or lose the copy we gave you with your purchase.

GIFT VOUCHER
On our website shop you will find gift vouchers with the values of £10, £15, and £20.
They all are virtual products which will be sent only to your email, with a unique number and the expiry date (exactly 1 year after the purchasing) after the email that confirms your full payment.

COMPLEMETARY PRODUCTS
On our website shop you will also find complementary products available for purchase, to the main products made by us, that can be used alongside those main products e.g. long matches, or lighters (random colours).

REPAIR SERVICE

This is a local ‘DROP-COLLECT’ service unless the buyer will cover the cost of the postage (return and outgoing) along with the cost of repair service and the estimated cost of repairing first.

This service is only possible for products made by Floral Flames, that are accidentally damaged or were incorrectly used.

The repair service depends on the level of damage and it is available after the agreement of both sides, like the collection of the product or charges of the repair.

The repair service includes:
-refilling larger candles (1-2 kg) up to 3/4 of the candle;
-covering internally broken, large candles by organza;
-painting naturally faded dry flowers with coloured wax and more (please ask).

Some of the seriously (but possible to be repaired) damages may require prepayment (after agreement).
The order of repair service must be sent via email repairs@floralflames.co.uk and have your name, address, email address, mobile number, receipt (or other payment confirmation) and a description of the problem and a picture of the damaged product (if possible).
We will send you a summary of your order with the order number and the cost of service and Bank details.
The cost of service can be paid via Bank Transfer if the repaired item is sent back via mail service or cash/card on the day of scheduled collection.
Unpaid services result in no goods being released, until the payment of repair service is made.

PURCHASE POLICY

Currently, we are only selling within the UK.

You can buy our products by either purchasing:
-on our FLORAL FLAMES website (1);
-on our nuMONDAY shop (2);
-making an order on our Facebook Page / Instagram account (3)
-or visiting local markets that we attend (4).
(1) On our website shop, using ‘add to basket’ button and follow the next instructions.

Creating your own account is not mandatory to make a purchase and you can do it as a guest. However having your own account has lots of benefits e.g. you can view your purchase history and you can have occasional discounts.

Your order will be processed after the full payment is credited to our account.

If you’ve made a mistake in your order please contact us immediately to correct made errors as fast as possible.
You can do this by:
-filling out a contact form on our website (here);
-emailing us at enquiry@floralflames.co.uk;
-phone call or text message 07476 003 261;
-sending us a message on What’s app
and please give us as much information as you can when doing this (e.g. your name, order no, etc. ).

Once the order is placed, you will receive 2 emails: the first with a confirmation that the order you have placed has been acknowledged, and a second with the confirmation of full payment and a confirmation that the order is now in the process of realization.

(2) On nuMonday shop, using ‘add to cart’ button and follow the next instructions.

(3) On our Facebook Page / Instagram account, clicking on the link in our bio, and you will be redirected to our website shop (see 1) or on https://www.numonday.com/shop/floral-flames/ (if our website is under construction) or you can make an order using the message button and sending us the details of ordered item and follow the next instruction.

Depending on availability and the level of difficulty, the realization of an order may take from 3 to 14 business days from the date of purchase (this does not include the time of delivery), but if you need a product for a special date, do not hesitate to contact us and ask whether a faster completion is possible.

Be aware that during pre-Christmas time, the time of waiting may be even longer.


(4) Information about the next upcoming market can be found on our website (click here).
Alternatively, you can personally ask us about the dates by calling or sending us a message (Facebook, Messenger, email); or subscribe to our newsletter to be up to date*


*DUE TO COVID-19 MOST OF THE MARKET ACTIVITIES ARE CANCELLED.
WE WILL INFORM YOU IF THIS SITUATION CHANGES.

COMMISSION ORDERS

Special orders that include personal messages like names, dates, and images along with orders with a large number of personalized items, have an individual price, delivery time, payment, and refund policy.
If necessary, please ask for further details by contacting us by one of the options given above.

You must be the owner of the image/picture (copyright) confirmed by a statement from you accompanying said picture/image that you send us with an email. E.g. “I am the owner of the following pictures/images.”
Sending the picture, you agree for it be edited if necessary, to make essential corrections e.g. removing the background, to light up or sharpen the image.

Making commission orders means that you have agreed to use your photo as the image of your commission order (only). We have the right to refuse orders with obscene/offensive pictures or messages or pictures which you are not the owner of (or if no statement accompanying an image is provided).

The commission orders with personal messages; names, dates, images/pictures, or large orders of personalised items need to be paid in full and this will be non-refundable if cancelled/returned by buyer (‘bespoke or made to measure’ items – Consumer Rights 2015).
With distance selling (via fb message or an email), before the process of realization of the commission order, you will receive an additional email or fb message with a written summary of all the details, like item description, agreed terms of payment and delivery options. Please respond to this with ‘yes, this is correct’ or ‘no, this is incorrect’.

Your order will be processed after the full payment is credited to our account.
Please read the summary very carefully BEFORE making the payment.

Under Consumer Rights 2015, ‘bespoke or made to measure’ items are not refundable unless faulty.
After paying for the order you should receive an email with the information of both the confirmation of payment and that the order is in the process of realization. If you do not receive any confirmation emails, especially a confirmation of payment, contact us immediately.

PAYMENT POLICY

The full price list is available here and it is the 1st of 3 attachments to this T&C.

Prices are clearly stated and do not include VAT, as Floral Flames – Art Candles & Lanterns is not a VAT registered company.

• If you’re purchasing using our FLORAL FLAMES website shop, we accept payments by credit/debit cards (Stripe), PayPal and Bank Transfer – follow displayed instruction;
• If you’re purchasing using our nuMONDAY shop, we accept payments by credit/debit cards (Stripe) -follow displayed instruction. You’ll then receive a confirmation of your order to the email you have given;
• At local markets, we accept payments by cash or credit/debit cards via iZettle terminal (PayPal family), on the day. Please note, we can’t guarantee proper internet connection and sometimes card payments cannot be taken.

Cash payment receipts are available for your demand.

Receipts from credit/debit card payments will be sent to your email, or as a text message to your mobile phone immediately after typing the correct email address or mobile phone number on our terminal.

If you’re placing the commission order by Facebook or Instagram message (distance selling) then, after a mutual agreement, we accept payments via Bank Transfer.

With summary of your order, along with your exact payment (with the details), you will get all of the essential information: like the account number and sort-code, allowing you to make the payment.
The order no. is the reference no. used in order to complete the Bank Transfer.

Please keep the bank transfer as a confirmation of payment. This will be your proof of your purchase.

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