Shipping Policy banner

Currently, we are only selling within the UK. We usually ship either large letters, small or medium parcels depending on your order:

• ✉ Sending a large letter up to 100g with thickness 2.5cm –
(mostly fits set of 3 magnets – envelope)
we use Royal Mail service 2nd Class.

• ✉ Sending a large letter up to 250g with thickness 2.5cm –
(mostly fits one wax decoration – envelope)
we use Royal Mail service 2nd Class.

• 🎁 Sending a small parcel up to 2kg with dimensions of 45x35x16 cm
(mostly fits 1x candle OR 1x lantern in a single box)
we use Royal Mail SignedFor® service 2nd Class.

• 🎁 Sending a parcel which weight is more than 2kg
or/and with larger dimensions as above,
we use Hermes service with a signature option.

If you prefer other delivery options than what we provide, please contact us and we can arrange it, but if it’s in the case of returning an item, be aware that we will refund you only the standard outgoing postage (Consumer Rights 2015).

IMPORTANT!
May require a signature upon arrival.

Please be careful if the outside of the parcel is damaged.
Please make sure that this fact is noticed and noted BEFORE you put your signature on the terminal delivery provider or put it alongside it.

Our small and medium parcels are insured and your notification about the damage is essential for us to get the refund.
We take a responsibility to deliver you a full-value product (including gift box) however it would be difficult for us to prove that damages were made by mail services.

Collecting items is free and it is available only after the written agreement (including date and time slot) of both sides –
twice a week either on:

Monday 9:30am – 12:30pm or Friday 3:30pm – 6:30pm.

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