The Privacy Policy describes what personal data is; how, when and for how long we collect your personal information and share information when you are our customer.

We collect your personal information which may include your name, mobile/landline number, address, alternative address (or safe place for the delivery), email address, images you are the owner of and wish to use with the COMMISSION ORDERS and your agreement/disagreement to put them in the public on social media.
We also collect the entire mutual conversation between us and the customer, when you send direct messages to us (social media, mobile, WhatsApp, email, Etsy chat) and when you provide feedback.
We do this as proof of purchase and a way to learn and improve our communication with you (a potential client).

All this information has digital and paperwork versions and is kept highly secure.
REMEMBER: We don’t store nor use sensitive data such as e.g. medical information from you. However, if you mention anything personal during our conversation, know that the third-party platforms on which the conversation occurs may store certain information on your behalf e.g. Facebook.

When we collect your Data:
These are mandatory:
-when you make orders (online & distance selling including commission orders);
-when you purchase the item (online & distance selling including commission orders);
-when we need to deliver your purchases to you;
-when you need our repair services;
-when we send you service messages by e-mail such as order confirmations, payment confirmations and order updates;
-when you sign in or log in to your account on our website (signing in is optional);
-accountancy details (e.g. mail cost, delivery proof);
-when you send us a message via a contact form on our website;
This is optional:
-when you make a subscription, we send you information by email about new products and services (it is automated, and you can unsubscribe at any time).

The General Data Protection Regulation states that your information should not be kept longer than required to provide you with our services, but accountancy records last 7 years after which data will be securely deleted or destroyed.

We DO NOT, and WILL NOT, sell any of your data to any third-party company – including your name, address, email address or credit card information.

The only ones who can view your personal information are us, and the Revenue Office for tax purposes.

If you would like to submit a Subject Access Request or exercise your right to be ‘forgotten’ or if you have any questions about your data or our privacy policy, please send an e-mail to or send a text message to 07476 003 261 and we will respond as soon as possible.
Your request can be made in writing or verbally. If it is ok with you, we prefer a written version, but it doesn’t have to be formal.
Your rights are according to the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act (DPA) 2018.

Your right to be informed if your data is being used
Your right to access and get a copy of your personal information
Your right to rectification (challenge the accuracy of personal data to be corrected)
Your right to erasure (or right to be forgotten – get your data deleted)

Your right to limit how organisations use your data
Your right to data portability (transfer your data to another organisation if ‘technically feasible’)
Your right to object to the use of your data (you can stop or prevent the organisation from using your data)
Your right to prevent automated processing
You are right to raise your concern about how your information is handled.
Your right to make a complaint

We reserve the right to change our privacy policy, whilst of course keeping it within all the relevant legislation and guidelines.

We will do all that we can to ensure that these pages always show the most up-to-date information.
We may notify you of such changes by uploading the revised Privacy Policy on the Floral Flames website and to your email address if you have a registered/subscribed account on our website.

Privacy Policy – COOKIES

All general information about cookies: what they are, why we need them, how to delete them and more, you can find by following the links below, (including a Cookie Recipe :D)
We may also store information about you using cookies (files which are sent by us to your computer or other access devices), which we can access when you visit our site in future. We do this because the storage of data is required for the script to function properly and to provide you with the best service.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.

WARNING! Restricting the use of “cookies” or deleting them may affect some of the functionalities available on the website.

Our cookies:
Cookie key / Domain / Cookie type / Expiration / Description

Strictly necessary cookies 1
_GRECAPTCHA / /re-captcha / Third party / 6 months /
Google reCAPTCHA sets a necessary cookie (_GRECAPTCHA) when executed to provide its risk analysis.

Performance cookies 2
_ga / / First party / 2 years /
This cookie name is associated with Google Universal Analytics, a significant update to Google’s more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request on a site and used to calculate visitor, session, and campaign data for the site’s analytics reports.

_gid / / First party / 1 day /
This cookie is set by Google Analytics.
It stores and updates a unique value for each page visited and is used to count and track page views.

_gat_gtag_UA_181246479_1 / / First party / 1 minute /
This cookie is part of Google Analytics and limits requests (throttle request rate).

_fbp / / First party / 3 months /
Used by Facebook to deliver a series of advertisement products
such as real-time bidding from third-party advertisers.

NID / / Third party / 6 months 3 days /
This cookie is set by DoubleClick (which is owned by Google) to help build a profile of your interests and show you relevant ads on other sites.

Functionality cookies 2
__stripe_mid / / First party / 1 year /
This cookie is associated with Calendly, a Meeting Scheduler that some websites employ.
This cookie allows the meeting scheduler to function within the website.

__stripe_sid / / First party / 30 minutes
This cookie is associated with Calendly, a Meeting Scheduler that some websites employ.
This cookie allows the meeting scheduler to function within the website.

Unclassified cookies 1
m / / Third-party / 2 years

External (transmitted) cookies, used by any website partners (e.g. Google, Facebook, Instagram, YouTube, Pinterest, etc.), are additionally subject to their privacy and protection policy and are associated with website dissemination or anonymous statistical analysis audience.
You can refuse to consent to the use of cookies by changing your browser settings and blocking the saving of cookies.

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